Update on Computer System Issues

Our surgery is gradually recovering from the recent IT issues that affected our electronic patient record system. These problems are part of a global IT outage that has impacted many aspects of our services, including (but not limited to):

·         Appointment scheduling

·         Prescription processing

·         Online form submissions

·         Patient communications

We appreciate your patience as we work to restore full functionality and catch up on the backlog caused by this disruption. The surgery has implemented measures to manage the disruption, but we, along with many GP surgeries and pharmacies across the country have been affected, as well as other NHS services such as walk in centres. 

Communication between different healthcare providers has also been disrupted, potentially causing delays in referrals or information sharing. Our team is working to address the backlog and ensure all patient needs are met. We kindly ask for your continued understanding during this time.